On November 26, 2024, Dongfeng New Energy heavy-duty trucks achieved a significant breakthrough in the African market. The first batch of 15 KC series electric dump trucks was successfully delivered to customers in Mozambique, marking the official entry of Dongfeng’s new energy products into the African market.
The delivery of this batch of new energy heavy-duty trucks is not only a significant step in Dongfeng Import and Export Company’s strategic deployment but also a strong response to the growing demand for new energy solutions in the African market. To ensure smooth vehicle operation, the company devised a detailed service plan in advance, meticulously planning every step from pre-delivery preparations to post-delivery operational support.
During the vehicle delivery preparation phase, Dongfeng Import and Export Company tailored its approach to the African market’s operating scenarios. The company pre-planned a service network, organized spare parts supply, equipped specialized tools, and arranged user and skills training. Additionally, an on-site service support team was dispatched to ensure comprehensive service coverage immediately upon vehicle delivery.
From vehicle departure to port arrival and customer pickup, Dongfeng Import and Export Company’s Tanzania Commercial Vehicle Marketing Center and after-sales service team maintained close communication with the customer, establishing a quick-response mechanism for each key stage. This ensured prompt issue resolution at any point, providing efficient and professional services to the customer.
At the delivery site, the customer highly praised the performance of Dongfeng’s new energy heavy-duty trucks. They stated that the vehicles not only deliver outstanding performance but also benefit from the comprehensive service support provided by Dongfeng Import and Export Company, giving them great confidence in their future operations.
To further enhance localized service capabilities, Dongfeng’s follow-up service team will work closely with the customer to conduct on-site tests based on their actual operational scenarios and develop an operational plan. By continuously optimizing service processes and improving service quality, Dongfeng new energy heavy-duty trucks aim to achieve high-quality operations in the African market, providing strong support for the customer’s business growth.
